L O A D I N G

Efficient handling and transportation of heavy machinery, industrial equipment, and project cargo with precision and care.

Efficient handling and transportation of heavy machinery, industrial equipment, and project cargo with precision and care./

Overview

NovaWear is a fast-growing direct-to-consumer apparel brand known for limited drops and seasonal collections. Before Apexus, they were fulfilling in-house from a single coastal warehouse, struggling with promo spikes, 2-day coverage gaps, and rising shipping costs. Apexus designed a multi-node fulfillment program, standardized pick/pack quality, and introduced real-time visibility—turning launch days from “all hands” crises into routine operations.

Industry: D2C Apparel · Regions Served: US + Canada (expansion ready for UK/EU)

Engagement Length: 9 months (ongoing) · Annual Order Volume: 250k+
Primary Goals: Faster delivery, lower cost per order, and error reduction during drops

Challenges

Delivery Speed & Coverage: Single node created 4–6 day lanes for key inland markets; 2-day promise inconsistent.
Launch-Day Volatility: Flash sales and influencer collabs produced 10–15× order spikes; manual batching collapsed under load.
Rising CPO: Dimensional weight and suboptimal carrier mix increased cost per order.
Quality Drift: Pick/pack errors during peaks and inconsistent branded insert logic.

Results (First 90 Days)

37% faster average delivery time (2-day became the norm for core markets).
98.9% on-time fulfillment rate, including promo spikes.
18% lower cost per order via carrier mix + DIM right-sizing.
<0.5% error rate with scan-to-pack and QA at handoff.
Return processing <24h, improving exchange/repurchase velocity.